Shipping policy

We provide Standard Service by default, but you may opt for Room of Choice or White Glove Service for an additional service fee. Each service fee is per shipment, not per order. If the order contains multiple shipments, you will be able to select which shipment(s) you would like to apply the delivery service to during the checkout process.

  1. Standard Service:

    We will deliver your item(s) to either the ground floor, lobby, or the first dry area of your home (such as a garage, front porch, lobby, etc.) or apartment building. Deliveries to any address that requires using a lift or staircase will be left at the entrance of the lift or foot of the stairs. This service does not include unpacking, assembly, or trash removal. Your signature won’t be required; our team will simply photograph your order at your doorstep as proof of delivery.

    To initiate delivery, we will send an email notifying you that your order is ready to ship. You will then either receive a fixed delivery date with tracking information or be contacted by our delivery partner to arrange a delivery date and time window.

  2. Room of Choice (Most Popular):

    We will deliver your item(s) to the room of your choice within your home, inclusive of up to two flights of stairs. An extra flat rate of $99 applies (plus applicable taxes), depending on your zip code (plus applicable taxes). Kindly note that additional stairs beyond two flights are subject to add-on fees. This service does not include assembly, trash removal, or moving of your old or existing furniture.

    To initiate delivery, we will send an email notifying you that your order is ready to ship. You will then be contacted by our delivery partner to arrange a delivery day and time window.

  3. White Glove:

    We will deliver your item(s) to your room of choice, inclusive of up to two flights of stairs, unpacking, and up to 30 minutes of full assembly of your item(s), as well as rubbish removal. This service is an extra flat rate of $199 (plus applicable taxes), depending on your zip code. Kindly note that additional stairs beyond two flights are subject to additional fees. This service does not include the removal or moving of your old or existing furniture.

    To initiate delivery, we will send an email notifying you that your order is ready to ship. You will then be contacted by our delivery partner to arrange a delivery day and time window.